Operational Excellence

Aug 11, 2021
  Using the train-the-trainer model, the Certified Health Care Environmental Services Technician (CHEST) designation sets national standards specifically for environmental services technicians working in health care. The CHEST curriculum is based on seven content domains that were identified…
Jan 11, 2021
The Impact of Communications and Motivation on the Environmental Services Workplace By Lisa Ford January 11, 2021 | Formats: Technical Paper | Content Areas: Workforce | Tags: Communication, Motivation, Leadership, Diversity
Dec 7, 2020
Using the train-the-trainer model, the Certified Surgical Cleaning Technician (CSCT) program prepares trainers to conduct certification training for surgical cleaning technicians, ensuring they are knowledgeable, skilled and fully prepared for their role in the operating room. Note that…
Nov 16, 2020
Consider that patients may soon begin selecting hospitals based on HCAHPS scores. Are the HCAHPS scores for your facility above the 90th percentile? Are the scores of other, competing health care facilities above the 90th percentile? 
Nov 16, 2020
Ever-increasing health care costs are a critical financial concern for health care facilities and the nation. How are today’s leading facilities managing costs effectively? What is their secret to success? Lean management techniques have proven to be a critical factor in the success of many…
Nov 16, 2020
This facilitated online course is for health care environmental services and textile care professionals. The course provides an introduction and overview of key linen management issues such as linen utilization, abuse and loss management, infection prevention in textiles (including a discussion…
Nov 16, 2020
To win in today’s challenging job market, you must distinguish yourself from the competition.  If you are a new manager or supervisor in environmental services, consider building your professional knowledge and developing critical skills through enrollment in the Foundations for Success…
Nov 16, 2020
Emerging infectious diseases, contagious viral strains, and antibiotic resistant ‘superbugs’ are major threats for health care institutions.